Our friendly team of eye associates in Valdosta are our greatest asset. They are excited about what they do and they personally care about getting the best results for our patients by working alongside Dr. Wilson, and the rest of our team of eye doctors in Valdosta, GA.
Heather began her career with Wilson Eye Center in 1997 at the age of 17. Throughout the years, Heather has mastered each and every department of Wilson Eye Center. She is a 1998 Graduate of Lowndes High School as well as, Valdosta State University where she graduated with honors with her BFA in Communications. Currently, she is the Director of Operations for all of Wilson Eye Center and leads a team of 40 opticians, ophthalmic technicians, and receptionists. She sets high standards of excellence for both the office and herself. She is rooted in the philosophy that superior customer service is the key to success. Her ambition is simple “Don’t just meet expectations, exceed them”.
When she is not at Wilson Eye Center, Heather is an active member of her church and enjoys spending time with her husband Brian, and their two children Carley and Caleb.
Three of our Wilson Eye Center veterans are (left to right): Cassie Jennings - Medical Manager, Stephen Tanner - Optical Manager, and Michele Rizer - Business Manager.
Together, they have over 40 years of experience here at WEC. They each follow the very strict philosophy that building relationships with you, our patients, and providing you with top-notch care is our number one priority. They each lead a team that is comprised of a variety of personalities and backgrounds. They believe this diversity allows them to better serve and relate to you, our patients. Giving each one of our patients a sense of calm and the confidence that the health of your eyes is our number one priority ... this is what sets WEC apart from the rest.
Whether it be a patient advocate with insurance companies to heading programs with the VA and ROTC, to keeping our patients “in the know” with social media and marketing, this dynamic group of ladies assist the managers to keep WEC the “best of the best”. As a group, they bring over 45 years in optometric experience with a diverse mixture of ophthalmic training and understanding. Although unseen by most, know they are working diligently to take care of our patients and ensure all expectations are met.
Lead by team manager Michelle Rizer, a team of over 10 desk receptionists, telephone receptionist and insurance specialist are here to serve you. After welcoming you with a smile, our team of patient care specialists will help guide you through the insurance process. We feel that it is extremely important that a live person answer the telephone when you call so this team is your first line of contact. We want to give you the personal attention that you deserve. Our reception team will start by gathering information and preauthorizing your insurance for your convenience, which cuts back on your initial wait time. We will then accurately enter your insurance information and promptly file your claim. If you have any questions please call. We are here to serve all your vision care needs.
Lead by team manager, Cassie Jennings our 12 ophthalmic technicians will guide you through a series of pretest evaluations that your doctor will use during your vision exam. Each assistant is trained to use the most up to date ophthalmic equipment available. Our assistants have also been professionally trained to handle all your contact lens needs as well as answer any question you might have. We carry an extensive selection of the newest contacts in both soft and gas permeable lenses. This group of technicians make it their personal goal to get you back for your appointment as quickly as possible while providing you with the utmost in patient care.
Lead by Stephen Tanner, O.D. is our team of 12 highly skilled opticians. Wilson Eye Center is proud to have opticians that have possess their state license or are studying for the American Board of Opticianry Exam. Our opticians are trained to read your prescription, choose your lens and fit you in the right frame for your prescription and lifestyle. Not only do we house over 4000 eye glass frames but Wilson Eye Center offers optical experience that you can count on with doctors on-site to guarantee the accuracy of your prescription. These Opticians pledge to give you the prompt, professional service you deserve!
Just one of the most unique and exclusive features of the Wilson Eye Center team is the eyePOD delivery car and driver, Mrs. Susan. Wilson Eye Center is proud to be the first to offer optical delivery. As our delivery driver, Ms. Susan was hand-selected with the best driving record and a background in customer service. Our car was chosen to be eye-catching and efficient on gas. Anytime you see the eyePOD with the lashes blowing in the wind, you can rest assured we are taking every precaution to ensure your eyeglasses and contact lenses are being delivered promptly. We value your time, and the reason we offer delivery is simple; we want to offer our patients the highest level of customer service and with a smile. EyePOD is your personal optical delivery service. Ask us how you can get your eyeglasses and contact lenses delivered by the eyePOD for FREE.