Lead by Team Lead Michelle Rizer, a team of 7 desk receptionists, a telephone receptionist and 4 insurance associates are here to serve you. After welcoming you with a smile Our team of receptionists and insurance associates will help guide you through the insurance process. We feel that it is extremely important that a live person answer the telephone when you call. We want to give you the personal attention that you deserve. Our reception team will start by gathering information and preauthorizing your insurance for your convenience, which cuts back on your initial wait time. Then we will accurately enter your insurance information and promptly file your claim. If you have any questions please call. We are here to serve all your vision care needs.